Student Conflict Resolution Services

冲突指导课程是一对一的会议或关于冲突的小型培训. If you feel like you need a sounding board, to strategize on how you would like to approach a conflict situation and grow your conflict management skills, then you may find conflict coaching helpful.

冲突辅导是个性化的，以学生为主导. In other words, the student determines what they would like to get out of conflict coaching. Conflict coaching is not therapy and the conflict resolution professional will not tell the student what to do or give advice. Rather, the session will frame the conflict and/or the situation around what the student is interested in and what they need.

About restorative justice.

恢复性过程处理造成伤害的冲突或不法行为. 恢复性实践积极参与各方(责任方), impacted party(ies), 和社区)共同解决所发生的事情, the needs of the parties, and how those needs can be addressed.

Restorative justice values the voice of the participants and allows parties to share their stories. Restorative justice also focuses on how the parties were impacted and repairing the harm caused. Lastly, 恢复性司法提升了主动问责制, meaning that the responsible party must not only recognize and take responsibility for the harm caused but must be willing to repair the harms caused.

About a restorative justice process. 

学生冲突解决服务使用各种恢复性方法. All restorative processes are guided by facilitators and require prep meetings before coming together. 所有的恢复过程都是完全自愿的. To move forward, the impacted parties must be interested in participating in the process and/or be ok with the process moving forward in a way that works best for them.

The main steps of a restorative process are:

• Intake and prep meeting
• Restorative process or conference
  • 一份恢复性协议是由各方共同制定的
• 跟进SCRS关于协议和事情进展的情况

SCRS可以从校园社区的任何地方接受推荐, 包括从学生行为流程转介.

SCRS提供了许多冲突管理研讨会. 每个研讨会提供有关冲突解决实践和方法的内容, 同时也邀请讨论并为技能培养提供空间. 虽然培训可以根据特定群体的需要进行调整, 这里有一些研讨会，可以联系SCRS:

• Conflict Management 101: This workshop sets the stage for understanding the dynamics at play during a conflict. 参与者将从三个方面探讨冲突:a)了解你自己, b) know the situation, and c) know how to respond. 研讨会首先关注个人处理冲突的方法, 正如皇冠官网网站所知，基于皇冠官网网站的经历和身份，它是不同的. The workshop then invites discussion about the different types of conflict and how to engage in a difficult conversation.

• Effective Communication Skills: 这个工作坊是对沟通技巧建设的一个更深入的探索, where individuals learn and practice different approaches to difficult conversations. Exercises include uncovering the Position-Interest Iceberg and practicing how to start a challenging conversation using both facts and your story. 这个工作坊的重点是帮助你被理解的技能, while also emphasizing the importance of inviting the other to share their viewpoint to encourage mutual understanding.

• Group Dynamics & Accountability: This workshop is helpful for groups to dissect the different dynamics at play during conflict and while working together as a team. It also tackles individual and shared accountability on a team in a way that considers relationships and the tasks that need to be accomplished. This workshop gives time for dialogue on these topics and how it relates specifically to each individual and group.

• Facilitation Skills: 引导者的工作是带领团队通过一个过程来实现他们的目标. 这个特殊的角色帮助团队应对困难的情况, lead meetings, find solutions to problems, accomplish tasks, make decisions, and much more. 有效的引导者有一定的技巧来帮助团队保持正轨, while also managing conflict. This workshop will cover facilitation tools, such as reframing a problem, redirecting challenging comments, and how to encourage collaboration. 这个工作坊既有要学习的内容，也有练习技能的机会.

• Conflict Styles: 皇冠官网网站都以不同的方式应对冲突，这取决于任何特定的情况. To reflect on how you respond to conflict, 参与者将在研讨会之前完成一份冲突类型调查. During the workshop, the different styles will be explained and participants will have a chance to discuss how they address conflict situations and their preferred style(s) personally and within teams.

A facilitated conversation is guided by a 3^rd 党的推动者和自愿为所有参与者. Every facilitated conversation starts with norms and follows a particular flow that helps parties clear the air and determine how to move forward successfully. All participants must meet with the Coordinator for Student Conflict Resolution Services for individual meetings prior to the conversation to prepare. 促进对话是一个机会，个人可以:

• Re-establish meaningful communication
• Speak openly about their needs and perspectives, and understand the other’s point of view
• 共同决定前进的最佳方式

促进对话的主要步骤包括:

• Intake and prep meeting
• Facilitated conversation
  • 如果达成协议，则由各方共同完成
• 跟进SCRS关于协议和事情进展的情况

在圈子和对话中聚集在一起，可以让团队建立社区, explore conflict, brainstorm, and make decisions. Community-building circles are guided by a facilitator and encourages groups to engage in a deep and meaningful process that promotes effective listening and invites group members to share their voices.

社区建设圈子可以根据群体的需要进行调整，包括:

• 了解和处理问题或冲突
• Building team values and norms
• 领导力、沟通或其他相关主题的团队建设
• Team/Individual recognition and support
• 决策:对政策、项目或过程的决策
• Discussion of a difficult topic

社区建设可以有许多不同的形式，包括:

• One-time or ongoing circles
• Paired with training
• Team retreats

If you are experiencing a concern and/or would like to file a complaint about an experience at MSU Denver, you can contact SCRS to get support in navigating the different pathways that may be available to you to address your concerns. 您可能会发现一些额外的支持导航的过程，包括 Student Complaint Policy and Grade Appeals Process. 你可以找到完整的上诉清单和其他相关政策 here.

而SCRS不能直接解决这个问题，也不能代表学生进行倡导, SCRS可以帮助学生了解他们可以选择的选项, act as a sounding board, offer conflict coaching, and make referrals to different resources on campus that can also support the student through their situation.